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Payment Policy

We hope that all of our customers are extremely satisfied with their order from Havana Spas, however we are realistic that this is not always the case. Maybe you have purchased the wrong item, no longer need or want the product or you have decided to purchase something else instead.

How to initiate a return:

If you would like to initiate a return, simply email in writing within 30 days to begin the return process. Returned items must be in their original packaging with all accessories, in original, unused and re-saleable condition. The cost of shipping plus a 20% restocking fee will be deducted.

If the product is returned in a state that is not re-saleable or in a condition as stated above, Havana Spas will adjust the refund accordingly.